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terms Policy

Welcome to (the "Website"). The owner and operator of this website is zhongdi trade fzco and is owned by zhongdi trade fzco, a company registered in the United Arab Emirates ("UAE") with license number 626 and whose offices are located at Office 201indigo optima1-International City Dubai, United Arab Emirates ("us", "our" or "us").
These Terms of Use, and all policies and additional terms posted on the Site (if applicable), govern how we provide you with access to and use of our website, services, and applications (including our mobile applications) (collectively, the "Services"). terms. . You can find all of our policies and additional terms here: (the "Legal Documents"). These legal documents are incorporated by reference into these Terms of Use.
By accessing, registering and/or continuing to use or access our Services, you agree to be bound by these Terms of Use and legal documents effective immediately. We may change these terms of use and legal documents at any time. Your continued use of the Site following any such changes constitutes your agreement to these Terms of Use and Legal Documents, as modified.
References in these Terms of Use to "you" (or similar name) refer to you as an individual or legal entity (as the case may be).
About our website
The website is an e-commerce platform for business and individual users to provide services and sell products, and for individuals and business entities to purchase products.
We reserve the right to introduce new services and to update or withdraw any service at our sole discretion and we will not be liable to you for exercising this discretion.
Your obligations
* When using or accessing the Service, you agree to:
     * Are responsible for maintaining the confidentiality of your account and password and for restricting access to and use of your account and password, and are responsible for all activities that occur under your account and password;
     * Agree to notify us immediately of any unauthorized use of your password or account or any other breach of security;
     * Will provide true, accurate, current and complete information about yourself and your use of the Services as we request;
     * User information provided to you will not be disclosed (unless requested or required by us) to any third party; and
     * Will cooperate with our requests for more information about your eligibility and use of our Services.
* When using or accessing the Services, you agree that you will not:
     * Post, list or upload in any way any information that is profane, defamatory, obscene, libelous, invasive of another's privacy, hateful or racially, ethnically objectionable, disparaging, relates to or encourages money laundering or gambling or is otherwise unlawful in any way.
     * Post, list or upload content or items in inappropriate or prohibited categories or areas on our website, including:
         * Content or items that may be considered culturally or religiously offensive in any way;
         * Content or items that may be considered inconsistent with general local laws, Islamic laws, rules, morals, values, ethics and traditions;
         * Content or items that may threaten national security;
         * Content or items that may constitute or be considered to promote gambling;
         * Securities, including stocks, bonds, letters of credit or any other financial instruments or assets of any kind;
         * The whole or any part of any living or dead living thing and/or any animal preserved or preserved by any artificial or natural means;
         * Weapons of any kind;
         * Alcohol, tobacco products, pharmaceuticals, psychotropic substances, narcotics, narcotics and pharmaceuticals of any kind;
         * Items that are known to you to be defective, counterfeit, damaged, false or misleading, or whose normal use may be harmful to the interests or health of other website users;
         *Non-transferable coupons; and
         * Chemicals.
     * Post items that you do not have permission to link to or include;
     * Post counterfeit or stolen items;
     * Violate or circumvent any law, third-party rights, or our systems, policies, or determination of your account status;
     * use our Services if you no longer meet the eligibility criteria or are unable to enter into a legally binding contract, or are temporarily or indefinitely suspended from using our Services;
     * Failure to pay for your purchases unless you have a valid reason as set out in any of our policies;
     * Failure to deliver the goods you sold (if applicable) unless you have a valid reason as set out in any of our policies;
     * Use the contact information provided to you during the course of transactions on the Website to solicit additional sales offline or on other websites;
     * Manipulate the price of any item;
     * Interfere with any other user's list;
     * Take any action that may undermine the website's feedback and rating system;
     * Post false, inaccurate, misleading, deceptive, defamatory or similar content;
     * transfer your account to another party without our prior written consent;
     * Distribute or publish spam, unsolicited or bulk electronic communications or similar content;
     * Transmit viruses or any other technology that may harm our Services or the interests or property of other users;
     * Violation:
         * Copyright, trademarks, patents, publicity, morals, databases and/or other intellectual property rights (collectively, "Intellectual Property Rights") belonging to us or licensed to us; or
         * Any intellectual property rights belonging to third parties;
     * Obtain or otherwise collect information about users without their consent; or
     * Circumvent any technical measures we use to provide our Services.
     * You guarantee, represent and undertake:
         * You shall fully comply and will at all times continue to fully comply with all applicable laws, rules and regulations, including without limitation all privacy laws and content regulations;
         * You have full power and authority to enter into these Terms of Use, and the execution and performance of your obligations under these Terms of Use does not conflict with:
             * Any laws, rules, regulations or government guidance that you are required to comply with; or
             * Any other agreement to which you are a party or otherwise bound by;
         * If you create or use an Account on behalf of a business entity, you represent that you are authorized to act on behalf of that business and bind that business to these Terms of Use. The account is deemed to be owned and controlled by the commercial entity;
         * You own or have the right to grant the rights and licenses you grant to us under these Terms of Use; and
         * Nothing you submit while using the Services and any products listed does not infringe the rights of any third party anywhere in the world, including but not limited to any intellectual property rights (whether registered or not).
     * Subject to Section 5.1, the Services are provided to you "as is" without any representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or incidental, including without limitation merchantability, fitness for a particular or general purpose, non-infringement, compatibility or that the service will be secure or error-free or will operate without interruption or will be delivered on time or correctly or not at all.
     * Additionally, while we attempt to be as accurate as possible, we do not guarantee that product descriptions or other content on any Services are accurate, complete, reliable, current, or error-free. Additionally, as a buyer, you agree that we are not responsible for examining or guaranteeing the listings or content provided by us or third parties through the Service, and that you will not attempt to hold us liable for any inaccuracies or defects in any content. list. As a seller, you are responsible for checking the accuracy of your listing content, and you will not attempt to hold our directory/content providers or us responsible for inaccuracies.
Liability and Indemnity
* Nothing in these Terms of Use limits or excludes a party’s liability for:
     * Fraud committed by the party, including fraudulent misrepresentation;
     * Death or personal injury caused by that party’s negligence; or
     * Any other liability that cannot be limited or excluded under applicable law.

Return & Exchange Policy

First: Free Returns
1- Return shipping is always free anywhere in the UAE. If you're not 100% satisfied with a product you purchased from Alipay, you can return eligible items within 7 days of purchase for a full refund. Items marked as final sale items are sold as-is.
2-Not eligible for return. Unless otherwise noted, items that are part of a site-wide sale or promotion are eligible for returns. Returns must be unused, in the condition you received them, and in the original packaging. Some items are shipped with a security label. Items returned without original security tags or with damaged tags may not be eligible for refunds.
3-Sugou Tong provides a variety of convenient return options, including no box and no printer returns to Sugou Tong's overseas warehouse in the United Arab Emirates. For more information about returns, please see our website instructions or contact customer service.
Make returns easy for you. If you receive defective, damaged or incorrect merchandise, please contact us.

*****Please note that it usually takes approximately 5-10 business days for your return to arrive at our fulfillment center and for your refund to be processed. Once we receive your eligible return and approve your refund, will credit your original payment method. Depending on your financial institution, the refund may also take 2-10 business days to be deposited into your bank or credit card account. Some customers may be eligible for quick refunds through Alipay’s VIP customer or other policy benefits.
You may also choose to exchange an eligible item instead of returning it for a refund. Final sale items are sold AS-IS and are not eligible for exchange.

Second: Self-service exchange
1- You can process self-exchanges in your account - If the item is eligible for self-exchange, you will see this option in your account. For self-service exchanges, you may exchange only one (1) item in your order at a time and may be required to wait one (1) hour before requesting an exchange for another item in your order. Our customer loyalty team is also subject to the same waiting period. If eligible, replacement items will ship free next business day. However, all items shipped to cities across the UAE will be sent via partnered courier services and are not eligible for next business day delivery. Please note that this is a self-service redemption service.
2-Customer service communication
If the self-service redemption option for your account is not available in your area, you can contact our customer service and communicate with you.

Third: transaction processing
1-Our exchange processing requires a unique funds transfer system because we want you to receive your new item as soon as possible. When the exchange begins, funds for the original item returned will be transferred to an eGift Card or Exchange Voucher. Alipay will then use an e-gift card or redemption voucher to pay for the replacement item. You must return the original item in its original condition and packaging within 14 days of the date of exchange, using the free return label provided to you. You will receive any refund owed to you once we receive the original item returned.

2-If the original item is not received within 14 days,
If you later return a replacement item, the refund for that item (less any shipping charges on the original order) will be refunded to: (a) the eGift Card (if an eGift Card was used for the redemption transaction), (b) if the redemption transaction was for a Voucher Applied to redemption transactions, the original payment method. The redemption method of electronic gift cards or redemption vouchers is determined by the Alipay system and will be disclosed to you when you request redemption.

*****As stated in our Returns Policy, it usually takes approximately 5-10 business days for your return to arrive at our fulfillment center for processing and an additional 2-10 business days for the refund to be credited to your Bank or credit card account.

any question? Contact Us – Dugutong’s customer loyalty service team is at your service 24 hours a day, 365 days a year!

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